Pardon the dust. Much like our new location, this website is under construction and getting pampered. Check back often as we prepare for the full spa-ready experience!

Helping You Feel Better!

Frequently Asked Questions

Do you direct-bill my health insurance for massage therapy?

Yes. Cedar Creek Massage submits claims in real time to nearly all major Canadian providers—including Alberta Blue Cross, Sun Life, Canada Life, Manulife, Green Shield, and most employer group plans. Simply bring your benefits card (or a digital copy) to your first appointment; we’ll process the claim on the spot so you only pay any remaining co-pay or deductible. If your plan isn’t eligible for direct billing, we’ll give you a detailed RMT receipt that meets insurer requirements for fast reimbursement.

Can I choose a specific therapist or themed room when I book online?

Absolutely. On the booking screen you’ll see a drop-down for “Preferred Therapist”. Choose your favourite RMT or let the system auto-assign the next available professional. For rooms, you can reserve one of our eight themed spaces. In order to change your assigned room, please send a note to reception and we will do our best to accommodate your request.

How should I prepare for a sensory-deprivation float session?

Arrive 10 minutes early so we can give you a quick orientation. We recommend avoiding caffeine for at least two hours beforehand and having a light snack if any (floating on a full stomach can be distracting). Shower thoroughly in the private suite before entering the tub. You may float nude or in a clean swimsuit; towels and robes are supplied. The water is skin-temperature and saturated with Epsom salts, so you’ll float effortlessly. After your session, take a rinse, rehydrate at our herbal-tea station, and give yourself a few minutes in the relaxation lounge before driving home.

What is your cancellation and rescheduling policy?

We get that life happens ... you can modify or cancel any appointment up to 24 hours in advance with no fee. Simply click the reschedule or cancel link in your booking confirmation email. Changes made within 24 hours are subject to a 50 % late-change fee; no-shows are billed in full so we can honor our therapists’ time.

Recharge Starts Here!

Claim your preferred room, favourite RMT, and instant calm